Truss Field Representative

A Carter Lumber Truss Field Representative is responsible for fulfilling quality and customer service needs as requested in a timely and accurate manner. This is accomplished by understanding and verifying the product is both produced and delivered to meet the customer’s specification and standards. Adheres to safety regulations when handling material and equipment. A strong belief in the mission and goals of the company are necessary for this position.

Desired Qualifications:

• Previous experience in a building materials customer service environment is required
• Strong verbal and written communication skills
• Quality-driven mindset
• Familiarity with Trusses and relevant product knowledge is preferred
• Knowledge of building tools and ability to read a tape measure
• Flexible availability to adjust schedule daily

Essential Functions:

• Verify delivery accuracy on jobsite (product/quantities)
• Act as the customer liaison from field to truss shop
• Verify quality of product before and after installation
• Pre-walk on projects to verify accuracy of orders both dump and run and installed
• Deliver hot shot fill ins as needed to provide quality customer experience

Equipment Used:

• Personal computer and various software provided
• Company phone provided (restrictions apply)
• Copier, fax machine and other office equipment
• Operating a company vehicle
• Use of power tools and hand tools