Administrative Assistant

A Carter Lumber Administrative Assistant is responsible for providing administrative support to the Truss Plant which includes entering and generating quotes/orders, confirmation calls, assisting truss reps/office staff and providing excellent service to customers. This is accomplished by having constant communication with truss plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.

Requirements:

• Excellent telephone and customer service skills
• Strong organizational and planning skills
• Ability to multi-task; Strong time management skills
• Strong attention to detail
• Exceptional written and verbal communication skills
• Previous customer service experience  
• Knowledge of Microsoft Office including Outlook, Word and strong Excel experience

Responsibilities:

• Assists in creating orders in management system
• Confirms truss deliveries with customers
• Prints required layouts and documentation daily
• Ensures the paperwork process is running smoothly
• Answers office phone calls and directs calls accordingly
• Assists customers by providing information on products, stock and lead times
• Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
• Performs clerical duties such as data entry, filing, copying and faxing

Benefits (full-time employees):

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment 
• Short and Long-Term Disability 
• Company-paid life insurance and AD&D 
• Optional supplemental life insurance 
• Company-match 401(k) 
• Vacation time and paid holidays 
• Vendor incentives 
• Room for growth; we promote from within! 
• Military encouraged to apply!