Corporate Collection Manager

The Carter Lumber Corporate Collection Manager is responsible for leading a team of ~10 Market Collection Managers and Collection Specialists to meet cash flow targets while mitigating delinquent receivables and bad-debt loss (~$1B annual revenue portfolio). Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.
 

• Effectively direct, train and mentor team of ~10 Market Collection Managers and Collection Specialists to meet cashflow targets through direct involvement with customers and internal resources (credit, field and sales leadership)
• Drive collection of AR and regularly achieve DSO, cashflow and % current targets. Determine, communicate, and gain support for challenging collection goals, create dashboards to communicate progress
• Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships
• Monitor exposure relative to credit limits, manage credit hold queue and related process
• Optimize the Get Paid credit module integration to enhance collectors’ productivity
• Monitor and maintain Lien/Bond rights, coordinate closely with Legal & Lien team to properly execute lien waivers and file Liens to secure delinquent balances
• Negotiate and secure arrangements for payment with delinquent accounts
• Represent Carter Lumber with credit industry groups/NACM
• Troubleshoot discrepancies, missing information, and billing disputes to resolution – assist staff with difficult customer accounts and take the lead on escalated AR issues
• Ensure effective process documentation is available around new and existing AR & collection processes
• Identify, interview and onboard talented staff AR Collectors
• Manage staff time & attendance and conduct bi-yearly performance reviews
• Perform other duties as assigned
• The ability to work onsite in Kent, Ohio. Relocation available.
• Pay: $100k

Experience/Education

• Bachelor’s degree in Business, Accounting or related field or 5-7 years leading accounts receivable function of larger organization ($1B+ plus in Revenue) and preferably in the construction/supply industry
• CBA, CBF or CCE certification desirable
• Previous leadership experience leading a team of 5-10 direct reports
• Strong understanding of construction contracts and standard project money flow
• Extensive knowledge of construction mechanics lien/ bond laws and regulations, and negotiation of conditional and unconditional lien waivers 
• Basic accounting and finance knowledge is required

Skills

• Demonstrated proficiency working with Microsoft Word, Excel, and Outlook
• Ability to communicate effectively across varying audiences and gain consensus
• Exercise good independent judgment & discretion, can make decisions and articulate reasoning
• Takes ownership and accountability for results
• Prioritizes and adheres to established deadlines
• Desire to mentor and develop employees, influences positive results and “leads by example
• Quickly identifies and resolves issues, knows when to “raise the flag” to escalate issues
• Technical aptitude with the ability to analyze data, interpret information and trends in data to develop actionable recommendations
• Excellent verbal and written communication